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Just over 20 years ago, the World Wide Web as we know it was just emerging. The dotcom bubble had yet to burst; Yahoo and eBay were barely a year old, and Google was just a twinkle in the eye of Page and Brin.
It was into this climate that CompanyNet was born. When we were founded in 1996, there were immediately lots of exciting new business opportunities to service – particularly building websites and portals, often based on Microsoft technologies.
Bespoke software development was the name of the game, and we enjoyed the challenges and satisfaction of coding custom systems.
Ten years later, inspired by a Microsoft Partner Conference, the business articulated a bold new strategic direction – platform-based development. Custom code was becoming relatively expensive to build and maintain, and new options were becoming available to customers, challenging the established business model. Platform-based development would become the basis of our future success.
The customer is always right. Right? Wrong. A supplier-side perspective on ‘the intelligent customer’.
In May 2017, Audit Scotland set out a number of principles to follow for customers in pursuit of a successful digital future. One of the principles was simply to:
“Be an intelligent client.”
The target audience for the recommendations was the public sector in Scotland. But the recommendations apply much more broadly than that – in the private sector, and way beyond Scotland’s shores.
In 2012, Audit Scotland had set out the main attributes for being an “intelligent client”. These were:
But these attributes all feel very dry, functional and transactional. They speak nothing of the customer-supplier relationship, of the emotive connection – a meeting of minds, mutual trust and professional respect.
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Our Lync server caused us months of pain. So we took it out to a yard and smashed it up.
Watching the video above, you might be left scratching your head. What would drive the mild-mannered employees of a successful IT business to commit an act of wanton destruction against an innocent server?
Look again. That server is anything but innocent. It’s the Sangoma Lync Express, and we hate it.
If you’ve ever tried to set up and use your own Lync server for voice communications, you might be nodding your head rather than scratching it. The destruction was a moment of pure catharsis – the purging of two years of pent-up frustration at an infuriating piece of technology that caused our business hours of pain and grief and cost.
How did it all start? What happened to let it get this far? And did it really catch fire? (No.)
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Here you’ll find insight on CompanyNet’s work, what’s happening in enterprise software, and the future of the workplace. It’s written by a variety of CompanyNet staff. If you’d like to talk to us about anything you see here, just drop us a line.
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On Wednesday 11th October, don't miss our next event, Breakfast Briefing – What’s next for Office 365?