- What we do
- Who we work with
- Who we are
Stay up-to-date with the biggest changes in Office 365, SharePoint and Kira with our monthly plain-English round-up.
Microsoft continuously update their Office 365 roadmap with new and changed features. But there’s often so much going on that it’s hard to tell what’s important, or how you use the information. That’s why we’re launching this, our regular monthly round-up of key updates.
Each month, we’ll hand-pick the most relevant updates to Office 365 – and particularly ‘modern’ SharePoint – and provide useful, actionable insights. We’ll also occasionally include news about updates to Kira, our SharePoint-based intranet platform. This represents just part of the ‘evergreen’ Office 365 service we provide to our customers.
If you’re a CompanyNet customer, we’ll email you personally each time we publish a round-up. If you’re not (yet!), then you can subscribe to the newsletter yourself, follow us on Twitter – or get in touch to see how we can work together.
So, without further ado, here are this month’s key updates:
Exploring the IT industry’s problematic relationship with change management, understanding why effective user adoption is more important than ever in a cloud-ready world, and looking at some methods and techniques available to those enlightened souls who wish to deliberately and positively deliver change and user adoption.
Bananarama and The Fun Boy Three were definitely onto something back in 1982, when they joined forces to record their version of Sy Oliver and Trummy Young’s 1930s classic ditty. What they probably didn’t realise was that almost 40 years later, the song’s central message would be used as a lighthearted device to illustrate effective ways of managing change in the IT industry.
Build it and they will come?
You see, the IT industry has always had a bit of a problem with change management. “Build it and they will come!” has been the prevailing attitude of IT departments through the years.
It’s been fuelled by a misguided belief that users will simply use the solution put in front of them. And all the evidence points to the fact that, unless they simply have to use it, they won’t. Instead, they’ll seek out an alternative route as the ‘path of least resistance’ – and you’ll have a failed implementation on your hands, thanks to poorly-managed user adoption.
Erm, no they won’t
The ‘build it and they will come’ adage betrays a fundamental arrogance which has been prevalent in the industry for decades. It fails to recognise that IT exists to provide a service to the business; that the business contains users of technology, and that users are very adept at knowing what they need, and what they don’t need. IT departments simply haven’t been providing the tools and technologies their user bases demand; if you need any further evidence, witness the rapid growth of ‘shadow IT’.
Continue reading this post »
The customer is always right. Right? Wrong. A supplier-side perspective on ‘the intelligent customer’.
In May 2017, Audit Scotland set out a number of principles to follow for customers in pursuit of a successful digital future. One of the principles was simply to:
“Be an intelligent client.”
The target audience for the recommendations was the public sector in Scotland. But the recommendations apply much more broadly than that – in the private sector, and way beyond Scotland’s shores.
In 2012, Audit Scotland had set out the main attributes for being an “intelligent client”. These were:
But these attributes all feel very dry, functional and transactional. They speak nothing of the customer-supplier relationship, of the emotive connection – a meeting of minds, mutual trust and professional respect.
Continue reading this post »
Here you’ll find insight on CompanyNet’s work, what’s happening in enterprise software, and the future of the workplace. It’s written by a variety of CompanyNet staff. If you’d like to talk to us about anything you see here, just drop us a line.
Microsoft Cloud Future thinking Office 365 Collective intelligence (27) Intranets Business intelligence Digital Transformation Business Transformation Technical Office Change Management Gold Partner 20th Anniversary CRM Privacy Microsoft Inspire Partners Director's Briefing Websites Training Public Sector
We haven't announced our next event yet - stay tuned!