Microsoft Viva Sales

Viva Sales is due to be released in Q4 of 2022. Here’s what to expect from this exciting new component of the Microsoft Viva Suite.

What is Viva Sales?

Powered by Office 365 and Microsoft Teams, Viva Sales is a seller experience application which enables sales teams to conduct business more efficiently whilst in the flow of work. Viva Sales uses cutting-edge technology to help accelerate revenue, improve customer experience, and capture critical customer data.

Why use Viva Sales?

Viva Sales takes the effort out of the sales process, automating elements like entering data into your existing CRM system, giving you more time to focus on your customer relationships.  

Viva Sales targets pain points for sellers by simplifying each step of the digital sales process. You’ll be able to create dashboards in the flow of work, customise prospect lists, easily share customer details with co-workers in Microsoft Teams using the @mention feature, and strengthen customer relationships with built-in AI technology.

What does Viva Sales do?

Viva Sales features tools which will ensure continuous improvement, better data management, and a more in-depth understanding of your customers. These are some of the core components of Viva Sales:

Works with your existing CRM

Viva Sales uses your existing CRM platform, helping reduce the burden of repetitive data entry tasks. It also allows you and your team to keep on top of customer interactions with more unified data management.

Artificial Intelligence

Integrating AI between Microsoft and your CRM accelerates revenue by automating more manual aspects of the sales process. Gain deeper understanding about customers with conversational intelligence call summaries and call action items. Easily close deals with AI-driven follow-through suggestions and reminders.

Custom Dashboards

Create custom dashboards with all the relevant information that you need in one location, enabling easier customer relationship management. Download your customer list and Viva Sales will keep it updated for you automatically.

Getting Started with Viva Sales

If you’re keen to find out more about Viva Sales ahead of its release date or want to take the first step in getting your organisation set up, drop us a line today.

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