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Exploring the IT industry’s problematic relationship with change management, understanding why effective user adoption is more important than ever in a cloud-ready world, and looking at some methods and techniques available to those enlightened souls who wish to deliberately and positively deliver change and user adoption.
Bananarama and The Fun Boy Three were definitely onto something back in 1982, when they joined forces to record their version of Sy Oliver and Trummy Young’s 1930s classic ditty. What they probably didn’t realise was that almost 40 years later, the song’s central message would be used as a lighthearted device to illustrate effective ways of managing change in the IT industry.
Build it and they will come?
You see, the IT industry has always had a bit of a problem with change management. “Build it and they will come!” has been the prevailing attitude of IT departments through the years.
It’s been fuelled by a misguided belief that users will simply use the solution put in front of them. And all the evidence points to the fact that, unless they simply have to use it, they won’t. Instead, they’ll seek out an alternative route as the ‘path of least resistance’ – and you’ll have a failed implementation on your hands, thanks to poorly-managed user adoption.
Erm, no they won’t
The ‘build it and they will come’ adage betrays a fundamental arrogance which has been prevalent in the industry for decades. It fails to recognise that IT exists to provide a service to the business; that the business contains users of technology, and that users are very adept at knowing what they need, and what they don’t need. IT departments simply haven’t been providing the tools and technologies their user bases demand; if you need any further evidence, witness the rapid growth of ‘shadow IT’.
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In our second blog post for Scottish Apprenticeship Week, we talk to former apprentice Zain Hassan about his time as a modern apprentice at CompanyNet.
I found out about the apprenticeship through an external agency. CompanyNet was the first company recommended to me.
First I had an interview with the external agency to see if I was right for the job. Then they directed me in how to contact CompanyNet.
The collaborative approach of CompanyNet stood out to me. I was very interested in technology and I wanted to be a developer. An apprenticeship seemed like a good way to improve my skills and progress in my career.
There were three interviews in the process. The first interview was over the phone. We talked about my interests and what experience I have, it was a very casual interview. The second and third interviews were presentations about something I am passionate about. These interviews were slightly more formal but still very relaxed. I had to give a presentation to two members of staff. The third interview was in front of two senior members of staff and there were some more formal questions asked.
In the beginning I found the apprenticeship fast paced and difficult. There was a big ability difference at the start, but, through the support of the team around me, I improved significantly in a short period of time.
It was different to what I was expecting. It wasn’t as formal as I first thought it was going to be, but the freedom to learn really helped in my case.
After finishing my apprenticeship and carrying on at CompanyNet. I am now a Microsoft Cloud Engineer.
Yes, I think I improved a lot more than I would have in typical education. It was good to learn and get paid at the same time.
For International Women’s Day, we wanted to highlight some of the women in our company, how they got here, and what they want to achieve.
There is still a huge gender skills gap in the technology sector, and at CompanyNet we are serious about helping close it.
We spoke to Tracy McIntosh, our Training and Adoption Manager; Kate Dunbar, our Programme Director, and Rebecca Witt, our Skills Manager, to find out all about their careers in technology.
Here you’ll find insight on CompanyNet’s work, what’s happening in enterprise software, and the future of the workplace. It’s written by a variety of CompanyNet staff. If you’d like to talk to us about anything you see here, just drop us a line.
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